ISO 9001 standard states the requirement for Quality Management System.Organizations use the standard to determine the ability to regularly provide products and services that meet consumer and government requirements. It is the most popular and also known as mother of all management system standards. ISO 9001 certification in Malaysia standard can be obtained by any organizations regardless of its type, size and nature of business. QMS also confirms that customers get regular worth products and services which in sequencebring many professional benefits.
Clause 7.1 Resources, clause 7.1.1 General – The organization shall consider the capabilities of the organization has to determine the resources that your QMS needs and then provide those resources. This may all appear to be so self-evident as to be overlooked as a formal activity. Since this is a requirement however you need to be able to demonstrate that the organization is doing due diligence in this regard an organization must show that it understands its capabilities and constraints and where it must rely on outside providers for gaps in its internal capabilities.
The same goes for clause 7.1.2 people be able to demonstrate that you have all the people you need to effectively operate and control the processes of your QMS.
Clause 7.1.3 Infrastructure demonstrate that you have determined and resourced all the infrastructure such as buildings, equipment, utilities and technologies with the hardware or software needed for the QMS processes to be effective for achieving conformity of products and services.
Clause 7.1.4 Environment for the operation of processes. Similarly to infrastructure, demonstrate that you have determined and provided and can maintain social, psychological and physical environment needed for the QMS processes to be again effective for achieving conformity of products and services.
Clause 7.2 competence this requirement is really a specific extension of organizational knowledge. It requires the organization to identify elements of competence that affect quality and ensure that people acquire competence, whenever shortcomings are discovered such training must be documented and evaluated.
Clause 7.3 Awareness as stated previously everyone in the organization needs to be aware of the quality policy, and the particular quality objectives that apply to them. They also need to know those parts of the QMS that impact them, and the implication of not conforming to the QMS requirements.